Return and Refund Policy

By placing an order with Gearsnkrs, you confirm that you have read, understood, and accepted the policy below:

1) Return policy

You may request a return or refund within 35 days of delivery if any of the following occurs:
  • You received the wrong item or wrong size compared with your order confirmation.
  • The item arrived damaged/defective.
  • There is a manufacturing flaw or poor print quality.
  • The product you received is materially different from what is represented on our site.
Not eligible: change of mind, ordered the wrong size, selected the wrong design/color, normal wear and tear, or color variance due to viewing conditions.
Items must be unused, unwashed, and in original condition/packaging. Unauthorized returns may be rejected.

2) Return process

  1. Email our Customer Service Team at [email protected] with your order number and a short description of the issue.
  2. Package the item securely in its original packaging.
  3. Ship the package to our return address provided during the authorization process
Please attach photos so we can help quickly:
  • For wrong/damaged item: photo of the item received and shipping label.
  • For print/quality/defect: close-up photos of the issue.
  • For size/fit due to our error: photo of the size label and a photo showing length measured with a ruler (insole).

Return & Refund Policy

Our team will review and respond within 24 hours (Mon–Fri). If approved, we’ll provide the return address. Please do not send any items back before receiving approval.

3) Return shipping costs

  • If the return is approved due to our error (wrong item/size, damage, manufacturing or print defect), we cover or reimburse reasonable return shipping or provide a pre-paid label where available.
  • In all other cases, customer is responsible for return shipping.

4) Refunds

  • Processing Time: Refunds are processed within 5 business days of receiving the returned item.
  • Refund Method: The refunded amount will be credited to the original payment method used for the purchase.
  • Restocking Fees: No restocking fees apply.
  • Shipping Costs: Original shipping costs are non-refundable, except in cases where the product is defective or the return is due to our error.

5) Exchanges

We replace items only for issues covered above (defective, damaged, or our fulfillment error).
To request an exchange for the same item, email [email protected]; once approved, we’ll provide next steps and the return address.

6) Cancellations & order changes

Orders can be canceled or changed before they are shipped. Please contact us promptly if you wish to cancel your order.

7) Contact us

Mailing Address: 2679 W Main St, Littleton, CO 80120, United States
Hours: Mon–Fri 9:00–18:00 EST · Replies within 24 hours