Please be reminded that our policy lasts 7 days for replacement/refund request only. If 7 days have gone by since your purchase, unfortunately we can’t offer you a replacement or return.
RETURN POLICY
Due to all our products being custom-made to order so we typically do not accept returns or exchanges due to user errors such as incorrect selection of sizes, designs, colors, etc.
Item(s) must be returned together with proof of purchase.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via [email protected] for more information. Any defects or errors on our part will result in a replacement at no charge.
If The replacement is applicable, please allow 3 – 4 weeks to receive the new item(s) at no charge.
HOW TO RETURN YOUR PRODUCT?
1 – Contact us via email [email protected] form so we can provide you a return label
2 – Repack your products and stick the label to the outside of the package. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the product was received.
WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
Please send some pictures as proof, which include:
- Picture of the wrong items you received
- Picture of the shipping label.
Size issue
Please send the picture as proof:
- Picture of the shipping label.
- Photo measure the insole length of the product with a ruler.
- Picture of the product you received
Broken/ Damaged items:
Please send some pictures as proof, which include:
- Picture of the broken item
- Picture of the shipping label.
Contact Us: