Payment Methods

* All item prices are listed in US dollars (USD). Currency exchange rates will be applied if you pay in a different currency

* All payments must be paid in full. No payment plan is applied

* Cash/Personal check is not accepted

PayPal

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make a payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

  1. After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
  2. You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
  3. You can use PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:

  • Payment is traceable. By using your PayPal account, you can trace the status of your payment.
  • When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account).
  • When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Credit/Debit card

We accept Visa, Master, Discovery, American Express… Credit/Debit card will be charged automatically after you hit “Place order” button. An invoice will be sent to your email. For some certain banks, a transaction fee will be applied

Visa Mastercard American Gearsnkrs

FAQs

1. What if my payment has failed?

  • The card was declined as the transaction requires authentication.
  • The payment can’t be authorized.
  • The card was declined for an unknown reason.
  • The card does not support this type of purchase.
  • The customer has exceeded the balance or credit limit available on their card.
  • The card has expired.
  • The card number is incorrect.
  • The cvc number is incorrect.
  • The card was declined because it requires a pin.

2. Where is my order confirmation number?

  • An order confirmation number is only generated for online orders – once you’ve successfully placed your order online, you will receive an email containing the details of your order.
  • Did not receive your Order Confirmation? Let us help you! Contact our Customer Service Team via email: [email protected] with the subject ‘Order Checking’
3. Why does my order status show ‘Payment Pending’?
  • Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.
  • Unable to reattempt payment or didn’t get a payment failure email?
  • Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: [email protected] with the subject ‘Payment Pending’ and we’ll send you a link for another attempt at payment!
  • Paid but the order status has not been updated after 24 hours?
  • Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: [email protected] with the subject ‘Order Whereabouts’ as the concern.

4. Can I make changes to or cancel my order once it’s been placed?

  • Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or change in quantities for your beauty haul. As GearRio is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!
  • For further enquiries, please contact our Customer Service Team us via email: [email protected] with subject ‘Order Support’